Reservation Policy and Cancellations

FORM OF PAYMENT
a) It will be required the payment of 30% of the reserved nights with the issuance of the “reservation code”, in the confirmation of the same.
b) The balance must be paid at the entrance of the hotel.
c) All payments must be made through the bank deposit, in a current account to be designated by the hotel and the proof must be sent to the email: mail@sitiodasjaqueiras.com, to expedite the identification of the depositor.

3. RETURNS AND CANCELLATIONS
a) Requests for cancellations must be sent in writing, directly to the hotel reservations department by email to mail@sitiodasjaqueiras.com.
b) Cancellation fees will be charged as shown below:

LOW SEASON (1 March to 30 November excluding holidays)
– Up to 7 days before arrival: 10% of the total amount of the reservation.
– From 7 days until the day of entry: 50% of the reservation amount.
– No show: 100% of the reservation amount.

HIGH SEASON (December 1 until February 28 and holidays)
– Up to 15 days before arrival: 10% of the total reservation amount
– From 15 days before arrival up to 7 days before arrival: 50% of the reservation amount.
– From 7 days before entry to the day of entry: 100% of the reservation amount

PACKAGES (Carnival, Easter)
– Up to 30 days before arrival: 10% of the total reservation amount
– From 30 days before arrival up to 15 days before arrival: 50% of the reservation.
– From 15 days before arrival to the day of arrival: 100% of the reservation amount
– No show: 100% of the reservation amount.

RÉVEILLON
– Up to 30 days before arrival: 10% of the total reservation amount
– From 30 days before arrival up to 15 days before arrival: 50% of the reservation.
– From 7 days before entry to the day of entry: 100% of the reservation amount
c) In cases in which the guest does not appear, 100% of the total value of the reservation or the amount previously deposited will be charged. d) The user can arrange to be replaced by another passenger, under the same conditions, on the same date.